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The Utility Billing Department needs to be notified whenever there is a change in occupancy. When service is canceled a forwarding address needs to be provided. Since the water usage is billed in arrears, a final bill will need to be completed after service is discontinued. Please complete the "Change of Occupancy Form" to provide move in or move out information. Once the change of occupancy form is submitted, Utility Billing staff will use the information provided to set up or cancel service. Please consider your submission as a confirmation of receipt. Utility staff will reach out if there is an issue with the information provided. If for any reason the change of occupancy date changes, please notify Utility Billing as soon as possible at email@example.com to avoid incorrect billings.
Meters will only register usage when water flows through it. A leak can be costly -- an average leak for a toilet can waste 200 gallons a day or 6,000 gallons a month. Since leaking toilet water goes down the drain, toilets don’t necessarily leave any sign of a leak until you get a bill.
Yes, "odd-even” watering restrictions are in effect April 1 through Sept. 30. No lawn/garden sprinkling or other irrigation can take place between 11 a.m. and 3 p.m. on any day. Homes with even-numbered addresses may water their lawns before 11 a.m. or after 3 p.m. on even-numbered calendar dates. Homes with odd-numbered addresses may water their lawns before 11 a.m. or after 3 p.m. on odd-numbered calendar dates. If there are 31 days in a month, both even and odd addresses can water on the 31st. Multi-family residences with multiple addresses, businesses with multiple addresses and structures without an apparent address may water before 11 a.m. or after 3 p.m. on odd numbered days.
Violations of the watering restriction policy can result in a warning and fees being added to the water bill of the offending property. The non-compliant fees are on a graduated scale per offense.
Annual hydrant flushing done by the City may cause discolored water. If discolored water is present, the problem can usually be corrected by opening all cold water faucets and allowing them to run at the same time until the water clears.
Water is considered to be “hard” water and customers may find a water softener to be beneficial. The water hardness is 23-25 grains per gallon (gpg) or 393 milligrams per liter (mg/L). The iron is 0.05 parts per million (ppm) and the manganese is 0.02 ppm.
When setting your "Payment Threshold," set an amount higher than your average monthly bill to ensure payment is made. You will only be charged the amount of your bill. Online Utility Bill Pay System